Shipping & Returns Policy

Returns

We will gladly grant a refund if the product is returned within 30 days in the same condition as received.  Item must be in original packaging.  Shipping costs are non-refundable unless we made a mistake in your order, for example if the wrong item was sent.

Non-returnable items

  • Perishable goods such as food
  • Magazines
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery
  • Gift cards
  • Downloadable software products
Please email us at returns@birdertown.com so that we may obtain an RMA number for you to include when mailing your return.


Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have  received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your charged account again. Then contact your credit card company or bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at:  returns@birdertown.com

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@birdertown.com and send your item to the return address on your original shipment.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Gifts
Refunds for orders marked as gifts may be credited to the to gift giver's account. Credits will be issued to the card account used by the gift 
giver for the original gift purchase.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, contact the gift giver so that he or she may request the return.

Shipping

To return your product, please email us at <mailto:returns@birdertown.com> so that we may obtain an RMA number for you to include when mailing your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or  purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 

Birdertown