Frequently Asked Questions
How do I contact Customer Service?
Website: Message Customer Support via the form located at Contact Customer Support.
Phone: For phone support, use the Contact Us form to let us know the best time to call you, along with the phone number to use.
Can I order an item and send it as a gift to another address?
Yes, enter or edit the customer information to be the name and address of your gift recipient. Then after entering your payment information, check the button in front of 'Use a different billing address' and populate with your billing address information. You may then place your order and it will ship to your gift recipient and bill to you.
Can I use my Birdertown Account to store mailing addresses for gift recipients as well my own information?
Yes, use your address book to store addresses for yourself and any people who may receive gift orders from you.
Your Account (Login - Click View Addresses - Click Add a New Address)
Where do I find discount codes and how do I use them?
My birdhouse was damaged in transit. Can I exchange it or return it for a refund?
Where's my order?
If you would like an update on your order, please email customer service at email@example.com. We will check the current status and provide you with a tracking number.
What number can I call to track my shipment?
For questions about your shipment, please call FedEx customer service at 1.800.GoFedEx (1.800.463.3339).
I'm having problems completing my product order. Who do I talk to?
Send an email to firstname.lastname@example.org or use the form on the Contact Us page and we'll help you troubleshoot the issue. Emails are answered within 24 hours. If you would prefer we call you, be certain to include your contact phone number and the best time to call in your email.
Does Birdertown ship to locations outside the United States?
We currently ship within the contiguous United States and Canada.
Have a question of your own you'd like to add?
Send us an email at Frequently Asked Questions.